FAQ,s

 

What types of coffee blends do you offer?

Kavaxcafe specializes in a curated selection of premium coffee blends, including our flagship product, "Kavax coffee." Our offerings are designed to provide rich flavors and unique aromas, catering to a variety of coffee preferences.

How do you ensure the quality of your coffee?

We are committed to quality and sustainability in our sourcing practices. Each coffee blend is carefully selected to ensure it meets our high standards, which include ethical sourcing and rigorous quality control measures. This commitment helps guarantee that every cup delivers an exceptional experience.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. A receipt or proof of purchase is also required. Please contact us to initiate the return process.

Can I exchange my coffee for a different blend?

The fastest way to obtain a different coffee blend is to return the item you have and, once the return is accepted, make a separate purchase for the new blend. This process ensures you receive the desired product promptly.

Do you offer international shipping?

Yes, we offer international shipping options. Shipping costs and delivery times may vary based on the destination. Please refer to our shipping policy for more detailed information regarding international orders.

What should I do if my order arrives damaged?

Upon receiving your order, please inspect it immediately. If you find that the item is defective, damaged, or incorrect, contact us right away. We will evaluate the issue and work to resolve it efficiently.

Are there any items that cannot be returned?

Certain items, such as perishable goods, custom products, and personal care items, are non-returnable. Additionally, we do not accept returns for sale items or gift cards. If you have questions about a specific item, please reach out to us for clarification.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.